A three-office Vancouver firm
Cross-office workload visibility for an 18-person BC firm
Eighteen staff across three offices
Every scenario below is illustrative. SpeedNum does not publish customer results it has not measured, so these pages describe firm archetypes and the workflow that fits them — no client names, no quotes, no numbers we cannot stand behind.
The situation
Multi-office firms tend to load-balance within an office rather than across the firm, because nobody can see the other offices' capacity at the moment of assignment.
The result is one office working weekends while another has room.
How the workflow fits
One roster, computed load
Open tasks, clients handled and overdue counts are computed from the task records for every member, regardless of office.
Capacity in the same view as load
Each member carries a weekly capacity, so the comparison is against a number rather than an impression.
Assignment is a firm-level decision
Work can be routed to whoever has room, not to whoever is nearby.
What changes day-to-day
- Overload shows up in November instead of February.
- Assignment conversations reference a roster, not seniority.
- Cover during leave is a filter on the departing person's book.